FAQs & Policies
Rates & Service Consultations
What are your rates?
Our rates our based on a combination of labor hours spent in your home, square footage, number of bathrooms, and activity level in your home. The rate is determined per job, and we do not provide quotes without an on-site consultation. We would love to schedule service consultation to meet you, assess your cleaning needs, and provide you with a quote.
How do I schedule a service consultation and quote?
Scheduling a service consultation is easy. Click on Contact below and fill out our contact form, and we will get back to you within 24 hours, or click on the Facebook chat box on the bottom right side of your screen, and let us know you'd like to schedule a consultation and we will get back to you in a few minutes. We generally schedule service consultations Monday-Friday between the hours of 5:30pm and 7:30pm. If those hours do not work for you, please let us know, and we will behappy to accommodate you with a time that is convenient for you and your household.
What should I expect during a service consultation?
Everyone's home is unique. We schedule services consultations to determine your family and your home's specific needs. Sometimes, prospective clients will think that they need a deep clean before beginning maintenance services, and they don't really need it, and sometimes it works the opposite. Sometimes prospective clients think they need a bi-weekly service schedule, when really their homes can be maintained nicely at a monthly interval, and vice versa. Touring your home, will allow us to guide you to the right services for your unique home. It also allows us to meet you and your family face to face. Having someone clean your home is an intimate business relationship, and we think it's important to get to know you, and you get to know us, to develop a good working relationship and communication from the start. Consultations usually take about 20 minutes. We will provide you with a quote during your consultation.
Residential Maintenance Services
What intervals do you offer for your maintenance services?
We offer residential maintenance services in weekly, bi-weekly, and monthly intervals. We will schedule your cleanings on a day and time that is convenient for your household, Monday-Friday, from 9am to 3pm. Your services will occur on the same day of the week, at the same time, each time we clean your home. Bi-weekly services will occur every other week, and monthly services will occur every four weeks.
How long will it take to clean my home?
The time it will take us to clean your home will depend on your unique home, and will be determined in your initial consultations. We have found that our average home takes about two hours with a team of two service associates.
How many service associates will be cleaning my home?
Our residential teams are made up of two to three employees. One Team Leader, and one or two Cleaning Service Associates.
Will my home be cleaned by the same team each time?
Yes. Your home will be cleaned by the same team on each scheduled service date. If we ever need to change your team, or rearrange schedules due to inclement whether, illness, or employee vacation time, we will let you know of the change as soon as possible.
Do you bring your own equipment and supplies or do I provide them?
We bring our own equipment and cleaning supplies. If you would like us to use a particular cleaning agent that you love, just leave it out on the kitchen counter for us, and we will be happy to oblige.
What kind of equipment and cleaning supplies do you use?
We use professional grade canister vacuums made in the USA and purchased and maintained by a local dealer. Our vacuums use bags as we have found they leak less than bag-less vacuum. We use Rubbermaid Reveal mops on wood, laminate, and vinyl floors, and also on tile in small rooms like bathrooms. The Rubbermaid Reveal is a spray mop with a microfiber cleaning pad. This system ensures that we never get too much water on your gorgeous wood and laminate floors while still being able to cut the grime. For larger rooms with tile floors, we use a steam mop. As for cleaning agents, we use the Mrs. Meyer's line of cleaning agents, including the all-purpose concentrate, baking soda cream cleanser, tub & tile, and vinegar rinse, as well as several other natural cleaners. We use Citrosolv to cut through grease and sticky stuff, and we use Rebel Green glass cleaner. We also use vinegar , baking soda, hydrogen peroxide, magic erasers, and pumice stones for tougher jobs. Sometimes, we find a need for a little bit of bleach on grout and white porclien sinks to remove the growth of fungus and bacteria, in that case we will use Clorox Clean-Up, but only if a client is comfortable with the use of bleach in their home.
Do I need to do anything to prepare for my cleaning service?
Yes. Please do your best to put things like laundry on the floor, toys, shoes, stacks of boxes and paperwork, dishes, etc. away where they belong before we come. This will ensure that you get the most out of your cleaning service. If we must spend time picking up your things, some items on our list to be covered in a regular maintenance clean may not be accomplished due to time constraints. We will not clean roooms that we can not see the floor in, and we will not dust surfaces that are so covered in personal items that we can not see the surface. If more than a few breakfast plates, bowls and silverware are present in the sink, we will issue an additionall $10.00 charge for doing the dishes.
Do I need to leave my home during my cleaning service?
This is entirely up to you and your comfort level. Ideally, you are out of your home; we work faster and more efficiently when a client leaves the home, but we understand that this may not be possible or convenient for all of our clients. Many of our clients work nine to five, and are never present during their services, but some of our clients work from home, and some are in and out of their homes throughout the day. We ask, if you are present during your cleaning, that you please stay out the rooms being worked on. This helps us to stay on task without distraction and provide you with quality, efficient service.
How will you gain entry if I am out of the home?
Again, this is entirely up to you and your comfort level. Often, our clients leave a spare key hidden for us, some clients prefer to leave a door open and have us lock up before we leave, some clients prefer to have us keep a key with us. For client's with keyless entry, we still need a key for liability reasons. We prefer not to have the code to your home, and we do not give employees the code to your home. If you choose to give us a spare key, it will be labeled, and kept in our office at all times, except for on your scheduled service days.
What happens if I need to cancel my regularly scheduled service day?
We understand that things come up in daily life that may interfere with your regular scheduled services, sick children, vacations, snow days, family emergencies, etc. In the event that something comes up and you need to cancel services on your service day, we will make our best attempt to reschedule your service. If we can not reschedule your service, it will be cancelled and we will resume on your next scheduled service date. However, we will charge you 50% of your regular service fee for cancellations that can not be rescheduled.
Will you send me a reminder of my cleaning dates?
Yes, we will send out quartley reminders of your cleaning dates. Reminders will be sent via email so that you may print them or mark them on your calendars.
One-Time Deep Cleaning Services
How far in advance should I schedule my deep-clean?
We keep a very busy schedule with all of our regular clients, and only have openings for a few deep-cleans each month. For this reason we encourage you to contact us to schedule deep-cleans three to four weeks in advance. Occasionally, we have cancellations due to vacations or illness, and can accommodate a deep-clean last-minute, but this does not happen often.
How many employees will be working in my home?
We schedule a team of three to four cleaning service associates to perform our One-Time Deep Cleaning Service, depending on the size of your home and level of activity.
How long will it take to deep-clean my home?
The time it will take deep-clean your home depends entirely on the size of your home, number of rooms and bathrooms, and the level of activity in your home. Typically, deep cleans range between 4-8 hours to complete in teams of three or four Cleaning Service Associates.
Do I need to be out of the home during the cleaning service?
We prefer our clients to be out of the home during a deep-clean. We do not mind you coming and going if need be, but we work much more efficiently during a deep clean if clients are out of the home. If you must be home, we ask that you stay out of the rooms we are currently working in. If you will be out of the home when we arrive, we ask that you hide a key for us, and text us a decription of the location where it is hidden,
Do I need to do anything to prepare for my deep-cleaning service?
Yes! We ask that you please try to have all of your things picked-up and put away where they go, this includes piles of laundry, toys, stacks of boxes and paperwork, dishes, etc. Decluttering your home before we arrive will ensure that you get the most out of your deep-clean. Our deep-cleaning service is an excellent investment in the long-term condition of your home, but it is not an inexpensive service. We want you to see a long-term benefit from our service. The combination of decluttering and cleaning your home from top to bottom will help you or us maintain your home in a way that doesn't require future deep-cleans.
Will I be charged extra if it takes your team longer than expected to complete my service?
No. Sometimes, we do realize when we get started that it will take us longer to clean your home than we originally planned for, but we will never charge you more than you were originally quoted.
Move-In/Move-Out Cleaning Service
What is the best time to schedule my move-in or move-out cleaning service?
We recommend scheduling Move-In Services, one to three days before you plan to move the bulk of your things in your new home. The most ideal time to schedule Move-Out services is the day after you plan to have all of your things out of the home. If this is not an option and we must clean on the day you are moving out, we recommend clearing a couple of rooms/areas completely for us to begin our job in, or moving all items in each room to the center of the room. We are open Monday through Friday, but we do attempt to accommodate our moving clients with weekend dates when scheduling allows.
How far in advance should I schedule moving services?
We maintain a very busy schedule full of regular clients, deep-cleans, organizational projects, and moving services.For this reason we only allot a certain number of days per month to moving services. We recommend scheduling your moving services three to four weeks in advance. On occasion, we will have cancellations and can accommodate a last minute scheduling.
Do I need to be there to let you in the home?
No. You can leave us a key hidden, and we will lock up and put it back when we leave. We can arrange to pickup a key from you or your property agent, as well as drop them back off. We will also take door or garage codes for move-in and move-out cleaning services.
Do I need to do anything to prepare for cleaning services?
Yes. Please make sure all trash is removed from the home, and that the refrigerator and freezer is cleared of all food items. We will charge a fee of $30.00 per hour if we have to remove trash and/or food items from the refridgerator and cabinets and pantry.
Do you clean the carpets?
We charge $40.00 per room to clean the carpets. This includes any pre-treatment that is needed. We are not a carpet cleaning company, and do not use large machinery, some carpets may be beyond our skill set.
Will I be charged extra if it takes longer than expected to clean our home?
No, we charge by the job, not the hour.
Payment Policies
All Clients
1. We do all of our billing through PayPal Business. We will invoice you for your services on the Sunday before your scheduled service. You do not have to have a PayPal account to pay your invoice; you may pay as a guest. This is our perferred method of payment, but if you need to make special arrangments to pay by check or cash, please let us know.
2. Payment for your services is due by 11:59 pm the day your services are rendered.
3. We require all clients to keep a current credit card on file with us. If your invoice is 15 days late, we will charge your card at 12:00 am the following day for past due services. If this occurs more than twice, we will require you to enroll in autopay with us, and we will charge your card on the day of your services.
2. Payment for your services is due by 11:59 pm the day your services are rendered.
3. We require all clients to keep a current credit card on file with us. If your invoice is 15 days late, we will charge your card at 12:00 am the following day for past due services. If this occurs more than twice, we will require you to enroll in autopay with us, and we will charge your card on the day of your services.
Regular Maintenance Clients Only
1. We can arrange to bill you monthly if you prefer. If billed monthly, you will be invoiced on the first day of each month, with payment due by the 15th of each month.
2. In the event that you need to cancel one of your services due to vacation, sickness, holidays we are open, snow days, etc., we will make our best attempt at rescheduling your services based on availbilty and staffing. If we can not reschedule your service,it will be cancelled. If we must cancel, we will resume on your next scheduled service date. , however we will charge you 50% of your regular service fee.
3. If you must permantely cancel services due to a move, a change in income, or family home or work dynamics, etc., we require a 30 days written notice. If less than 30 days notice is provided in writing, we will charge you 50% of of your service fees for 30 days from the date of notice.
4. If your service date falls on Christmas Eve, Christmas Day, New Years Day, or the 4th of July, we will be closed, but you will still be charged. All other holiday closings will either be rescheduled or cancelled with zero payment due.
2. In the event that you need to cancel one of your services due to vacation, sickness, holidays we are open, snow days, etc., we will make our best attempt at rescheduling your services based on availbilty and staffing. If we can not reschedule your service,it will be cancelled. If we must cancel, we will resume on your next scheduled service date. , however we will charge you 50% of your regular service fee.
3. If you must permantely cancel services due to a move, a change in income, or family home or work dynamics, etc., we require a 30 days written notice. If less than 30 days notice is provided in writing, we will charge you 50% of of your service fees for 30 days from the date of notice.
4. If your service date falls on Christmas Eve, Christmas Day, New Years Day, or the 4th of July, we will be closed, but you will still be charged. All other holiday closings will either be rescheduled or cancelled with zero payment due.
Deep-Clean & Moving Clients Only
1. We require at least 72 hours notice in the event that you need to cancel without rescheduing. If less than 72 hours notice is given, we will charge you 50% of your quoted service fee.
